FAQs
We are here to help
If you are unable to find the answers to any of your questions below, please contact using the chat function or send an email to info@magictreesuperfoods.co.uk
Our Herbs
How long do the herbal supplements take to work?
Herbal supplements have a unique effect on each individual, depending on diet and lifestyle. Typically, you should start to feel the effects after 2-4 weeks. It is also normal to feel slightly worse before you feel better, that can be your body's way of flushing out toxins . However, if you experience severe negative effects or sustained mild negative effects, stop taking the herbs and consult your doctor.
Where do we source our herbs from?
You can see where we source each of our herbs on each product page or you can go to our about us to learn more about our processes.
What evidence is there to support the health benefits of our herbs?
All of our herbs are science backed. Check out our 'science to back up' page here
What is the difference between taking the raw herb and taking the herb in pill or gummy form?
The raw herb is how the plant or root occurs in nature with no processing or additives. Pills and gummies will undergo heat, processing and often include preservatives or sweeteners for taste.
Are there any side effects?
Each herb will have its own set of benefits and potential side effects. Please review our Health Considerations page
Should I consult my doctor before taking herbs?
Yes we do recommend consulting your doctor to ensure the herbs do not exacerbate any existing conditions.
Delivery
How long does delivery take?
Delivery to the UK takes 2-3 working days. Shipping to Europe takes 5-9 working days. Shipping to the United States and worldwide takes 9-13 working days.
How frequently are deliveries with subscriptions?
Subscriptions are set up as a recurring delivery every 30 days. This is flexible and can be changed in your account to suit your needs
Where is my order?
After your order has been dispatched, you will receive a tracking link you can use to track your order.
Subscriptions
Can I change the frequency of my subscription?
You can change the frequency of your subscription via your account to meet your requirements. You can also pause or skip deliveries on your subscription.
How can i cancel my subscription?
There are no minimum terms or cancellation fees. You can access your subscription via your account and manage your subscriptions
Why is the subscription price cheaper?
We want to reward your commitment to your health by offering discounted price when you subscribe to regular deliveries.
Is there a minimum length you have to sign up for with a subscription?
The subscription can be cancelled at any time with no fees or hassle. Struggling to access your account? You can send us an email and we can cancel your account on your behalf.
Can I skip a month of my subscription?
You can freeze or pause or subscription at any time via your account.